Marketing Platforms and CRM

How-to analyze customer feedback in HubSpot. [Video]

How-to analyze customer feedback in HubSpot.

In this HubSpot tutorial, we will walk you through how-to analyze customer feedback in HubSpot.

Once you’ve set up and conducted your customer loyalty survey, customer support survey, or customer satisfaction survey, analyze the feedback and track performance over time to improve your business processes.

In this tutorial, we will show you how to do this.

Steps to follow:

Step 1. In your HubSpot account, navigate to Service and click Feedback Surveys.

Step 2. In the dashboard, click the name of an existing survey.

Step 3. Each survey details page will break down individual responses and overall metrics for that survey. This data is separated by the Responses and Analyze tabs.

Step 4. Click the Responses tab to see all the feedback you’ve received for the survey.

Step 5. Here data is not available right now, but you can filter your data when it’s available in the left sidebar menu.

Step 6. You can filter your survey responses on the basics of Date range, Contacts, Companies, or you can see only responses with comments.

Step 7. On the Analyze tab, you can view summaries and charts of your feedback metrics. The metrics on this tab will differ slightly between survey types.

Step 6. The first report will show you an overview of your data.

Step 7. Sent, delivered, opened responses, and responses with comments

Step 8. You can also filter your Contact and company properties.
Search for the property for your filter and click its name.
Select the filter option you want

That’s how you can analyze customer feedback in HubSpot.

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