Microsoft Wants To Automate Medical Notes With GPT4 But Doctors Need Convincing [Video]

“Doctors absolutely despise the administrative burdens of medicine,” says Scott Smitherman, an internal medicine doctor and chief medical information officer of ambulatory care at health system Providence. “That’s one of the biggest drivers of burnout.”

For the past few years, Smitherman has been testing a technology that has the potential to ease some of the burden: an app that records doctor’s interactions with patients and uses artificial intelligence to generate notes for the medical record. The app, called the Dragon Ambient eXperience, or DAX, was developed by Nuance Communications, the artificial intelligence company Microsoft acquired for $18.8 billion in 2022.

While many of the 430 doctors at Providence using DAX so far like it, Smitherman says there have been two main obstacles when it comes to convincing more doctors to use it – “resistance to change” and “giving up the control” of note-writing no matter how much they detest it.

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