Salesforce adds Testing Center to Agentforce for AI agents [Video]

The Agentforce Testing Center consists of tools that can help enterprise users test and observe agents before deploying them in production.

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Salesforce has added a new set of tools under the name of Testing Center to its agentic AI offering, Agentforce, to help enterprise users test and observe agents before deploying them in production.

Agentforce, which was made generally available in September, is a low-code suite that enables enterprises to build AI agents that can reason for themselves when completing sales, service, marketing, and commerce tasks.

The autonomous nature of these agents is a central facet of agentic AI, a rising enterprise strategy for transforming business processes by automating specific functions within those processes, without human intervention.

The tools added as part of the Testing Center upgrade include generating synthetic interactions using natural language interactions, sandboxes, and tools for observing the agents’ performance.

AI-generated testing and sandboxes

The ability to generate synthetic interactions, according to Salesforce, …