How to create manual ChatGPT and Claude requests and connect them to chatbots [Video]

With OpenAI and Anthropic, you can connect ChatGPT and Claude to your chatbots or live chat to deliver quick and accurate responses to users’ messages.

When a user types in a query in a chatbot flow, your chatbot sends it to ChatGPT or Claude using API. This text serves as context for response messages the user will receive.

All new manual user requests in your chatbots are processed separately without saving previous messages. Using manual requests, your chatbot can:

Handle customer requests and deliver personalized responses or recommendations.
Help customers explore your catalog, select products or services, and access information about available options.
Enhance and accelerate customers’ experience with your chatbot.

In this article, we’ll talk about how to set up these flows and connect ChatGPT and Claude to them.

You can use and customize SendPulse’s ready-made template to integrate manual requests into your chatbot flows.