Discover how Zalora, a leading online fashion retailer, leverages Twilio Segment to inspire over 55 million shoppers every month and provide exceptional customer service. In this customer story, Zalora’s Liam Hutchinson shares insights on how Twilio Segment helps consolidate data, streamline operations, and enhance personalized shopping experiences. Learn how Zalora’s partnership with Twilio is driving innovation and setting new standards in the fashion industry.
Learn more:
https://segment.com/customers/zalora/
Chapters:
0:00 Introduction
0:15 Zalora’s Mission
0:35 The Role of Twilio Segment
1:10 Overcoming Data Challenges
1:50 Enhanced Customer Insights
2:25 Aggressive Roadmap & Professional Services
3:00 Future of Personalized Shopping