Role of AI Agents in Customer Experience with Navin Dhananjaya [Video]

In this Leading with Data, we explore the transformative journey of Navin Dhananjaya, Chief Solutions Officer at Merkle, as he shares key milestones, practical applications of generative AI, and future possibilities for AI agents. Discover how AI is reshaping customer experiences and the data science landscape.

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Let’s look into the details of our conversation with Navin Dhananjaya!

Like many in the early wave of analytics, my journey began long before the term ‘analytics’ became mainstream. My foundational work in data modeling and data warehousing with enterprise business software companies laid the groundwork for my future endeavors. It’s fascinating to reflect on how the field has evolved from data …