Case Deflection with Salesforce Service Cloud + AI [Video]

Agenda

– Service and Support challenge
– Case and Support lifecycle with AI
– Demo:
– AI Powered case routing
– Integrating knowledge, articles and files using RAG
– Einstein chatbots + AI with communities
– Automated case, resolution and integration.
– Architecture and technical deep dive.
– Security and go live considerations.
– Resources
– Q & A