Help Desk Workspace for Support Teams in HubSpot [Video]

HubSpot brings an exciting update for all Service Hub Pro & Enterprise users!

You can now manage your tickets and conversation at one place – HubSpot Help Desk Workspace

HubSpot Help Desk WorkSpace is now a centralized ticket management workspace designed for support teams. Tickets and conversations are now part of the Help Desk and allow to intake, troubleshoot, and resolve customer queries efficiently.

Here are the quick steps to access the all-new Help Desk Workspace

1. Log in to your HubSpot account.
2. to Services
3. Click Help Desk.

Here’s a more detailed look at its features:

1. Ticket Creation: Users can create tickets manually or automatically through various channels such as email, forms, phone, and chat.

2. Custom Views: One of the key features of the Help Desk Workspace is its customizable views, which enable users to organize tickets based on their specific criteria and preferences.

3. Comprehensive Ticket Overview: The workspace provides a comprehensive overview of each ticket, allowing support agents to access all relevant information at a glance.

HubSpot’s Help Desk Workspace empowers businesses to deliver exceptional customer service and build stronger customer relationships.

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#HubSpotServiceHub #HelpDeskWorkspace #TicketCreation #CustomerSupport #HubSpotTutorialsbywebdew #LearningEveryday

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