The Big Issue & LinkedIn – Raising Profiles (Case Study) | Campaign

1. BACKGROUND

The Big Issue gives vulnerably housed people the means to earn a legitimate income by selling its magazine on high streets across the UK. When the first UK lockdown hit, it went from selling 80,000 magazine a week to zero. This erased vendors’ livelihoods, visibility and connection to the community, with 80% of vendors experiencing feelings of loneliness.

At the time, the founder of The Big Issue said, “we have to accept that we don’t have an income if we don’t have a street”. Our brief was to help get the business and their vendors trading online. There were two critical challenges 1) vendors lack digital skills and equipment; 2) our activity had to find pre-existing customers in absence of a digital database.

This case illustrates how our innovative approach enabled Big Issue vendors to virtually reconnect with their customers and regain their income – all for zero media spend.

2. DESCRIBE THE CREATIVE IDEA / INSIGHTS

Together with LinkedIn we launched “Raising Profiles”, a digital inclusion project designed to improve vendors’ digital confidence, build an online network and use LinkedIn as their virtual “street corner”.

Vendors were given tablets donated by Dixons and provided with training sessions to help them set up their profiles and navigate the platform.

Raising Profiles enabled vendors to rebuild and reanimate their client base after an 8-month hiatus. They were taught?to post, comment and share content relevant to their interests and passions. ??After a warm reintroduction with their customers, vendors were able to make frictionless, contact free sales via a unique e-com?trigger, whereby customers could click through and buy a subscription from their old vendors. Every post essentially became an ad for the Big Issue.

3. DESCRIBE THE STRATEGY

Pre-pandemic, vendors had plied their trade in uniquely offline spaces despite the ubiquity of the internet. By helping vendors find their old customers on LinkedIn, we effectively provided them with a brand-new channel delivering far greater reach than would ever have been possible in the real world.

This strategy was based on research revealing the insight that customers supported The Big Issue because of the special bond they felt with vendors. Identifying vendors’ “regulars” was key to unlocking their highest value audience and therefore the success of the initiative.

We realized we’d be able to identify former customers by cross-referencing workplaces against vendors’ pitch locations on LinkedIn to re-create vendors’ former neighborhoods digitally and reconnect them with the same professionals who had walked past them every day. This was, essentially, the media plan – to recreate the only way The Big Issue was advertised before (by the vendors) but digitally.

4. DESCRIBE THE EXECUTION

The pilot ran solely on LinkedIn supported by minimal spend with an initial pool of 9 vendors. They were given three weeks of training to help set up their profiles before we announced their presence on the platform to the world.

Once the PR began, the vendors were encouraged to actively seek out not only their former customers, but people who worked at the businesses around where they used to sell – even if they didn’t know them. The insight here being that even if the vendors didn’t know those businesspeople personally, the businesspeople probably knew the vendor by sight.

As their connections and posts grew exponentially, more and more vendors heard about the pilot and asked to join. The program is still ongoing, with plans in place between LinkedIn and the Big Issue to better automate the process and onboard more vendors.

5. LIST THE RESULTS

There has been a significant subscription uplift since launch, with LinkedIn driving 96% of total subscription traffic. Total traffic for vendor subscriptions increased by 325% during this period. Magazine sales increased by 400%. The partnership also dramatically boosted vendors’ efficiency from a conversion rate of 1 sale per 50 offline interactions to 1 sale per 10 on LinkedIn.

Vendors amassed +2500 connections between them and several of their posts were viewed +300,000 times.

Raising Profiles also secured excellent coverage. In addition to appearing in most major UK news outlets, celebrities like Dame Kelly Holmes, Sadiq Khan and Gary Lineker shared the launch on their social media profiles. Giving us a combined reach of 81.5M and 112M impressions.

In the words of The Big Issue’s Executive Director: “The bigger result is the permanent perception shift in how people see our vendors. They’re professionals with every right to be on LinkedIn.”

Credits:
– Client: The Big Issue & LinkedIn
– Agency: FCB Inferno London
– Awards: Grand Prix/ Titanium at the Cannes Lions 2020 – 2021

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