The Quick Replies element in chatbots [Video]

Quick replies are prompts that disappear when clicked. You can use them to add more user interaction elements and link them to other elements and individual scenario branches.

This element is supported by all messaging platforms and communication channels except WhatsApp.

In the Message element’s editing panel, click Quick replies. Enter up to 20 characters of text, and add emoji if necessary.

Press Enter to save your quick reply. You can add up to 10 quick replies in total.

To use dynamic values in Telegram and Facebook chatbots, add a variable from your Bot Audience as {{your_variable}}.

Once you finish customizing the element, click Apply to save the changes.

Link quick replies to other elements. Once a user clicks a quick reply, it will disappear, and the user will receive the next message.

Let’s talk about the differences between quick replies and buttons.

Note that the Waiting for the subscriber’s responseelement has its own …