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E73: Textbook Components Evaluating C-Sat & CRM [Customer Satisfaction & Customer Relationship Mgt] [Video]

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Marketing Platforms and CRM

E73: Textbook Components Evaluating C-Sat & CRM [Customer Satisfaction & Customer Relationship Mgt]

Customer evaluations are your best friend. Learn to love them, and you will learn so much about your customers! The first thing to note is that evaluations come in many forms – surveys, perceptions, word of mouth, and even by generational loyalty (what I mean by that is that when you become an adult and go to the store to buy toothpaste or laundry detergent, you’re likely to purchase what you grew up with – what you already know).
For additional related topics, purchase any of my books (links below):
Be Your Best You – https://www.amazon.com/dp/1957343109
ROCKSTAR Manager – https://www.barnesandnoble.com/
#MINDSET – https://www.amazon.com/dp/1957343044

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